Level 2 Apprenticeship in Customer Service Practitioner

  • cost

    COST

    £3,500

  • Awarding Body

    AWARDING BODY

    City and Guilds

  • Location

    LOCATION

    Various throughout the North East

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    DURATION

    13 months (+ 3 months EPA)

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    EMPLOYERS CALL

    03453 40 40 40

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START DATE

  • Various
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COURSE CONTENT

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements

 

On programme qualifications:

Lv2 Customer Service Practitioner

 

Possible progression routes:

Customer Service Specialist

Senior Support Role

Management

Business Administrator

 

Possible job roles:

Customer Service Practitioner

ENTRY REQUIREMENTS

Employment in a suitable role for the chosen apprenticeship is essential. Northern Skills Group will work with applicants to help find a suitable employer where possible but we advise anyone looking to undertake an apprenticeship to actively seek employment for themselves.

Applicants are required to have Level 1 English and Maths (GCSE Grades 9-2 / A-E). Certificates will need to be produced at enrolment. If proof cannot be produced or you do not meet these entry requirements, then applicants will be invited to complete an initial assessment prior to acceptance. An interview will take place.


ASSESSMENT METHODS

  • End Point Assessment

  • Apprentice Showcase

  • Practical Observation

  • Professional Discussion


UNITS INCLUDE

Examples:
  • Knowing your Customers

  • Understanding the Organisation

  • Meeting Regulations and Legislation


STATISTICS