Trainee Beauty Therapist

Gisborough Hall Hotel

Gisborough Hall are looking for an enthusiastic, hardworking individual to join their team as a Trainee Beauty Therapist. The successful candidate will work towards a Level 2 Apprenticeship in Beauty Therapy

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    WEEKLY WAGE

    National Minumum Wage for Age

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    WORKING WEEK:

    30 Hours Per Week Minimum

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    LOCATION

    Guisborough, TS14 6PT

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    DURATION:

    15 months

JOB DUTIES

  • To provide a warm professional welcome and a fond farewell, to all guests.
  • Take control of shift operations relating to the Revival Zone, providing a thorough handover at the end of the shift.
  • To have a clear understanding of all treatments and excellent product knowledge.
  • To maximise selling opportunities using the sales culture.
  • Adhere to the highest standards of cleanliness through the correct completion of cleaning and closedown schedules, ensuring all areas of the Revival Zone are always clean and ready for service.
  • To ensure all telephone calls, emails & correspondence is dealt with in a prompt & professional manner, following core standards closely.
  • Proactively seek customer feedback & ensure any negative comments are resolved or communicated to a Duty Manager at the earliest opportunity.
  • To deliver sales & service excellence while adhering to agreed core standards including all aspects of cash handling & security.
  • Have an excellent knowledge of all other Hotel facilities, opening times, menus, events and upsell at every opportunity.
  • Respond to guests in a timely manner
  • All visitors to be warmly welcomed with a smile and their needs anticipated in an appropriate manner
  • To act as an ambassador for the hotel at all times
  • Positive working relationships to be established and maintained with colleagues throughout the hotel
  • To participate fully in reviews, meetings and training
  • To comply with any other reasonable request made by the management team
  • To lead by example in all areas of service, grooming standards and cleanliness
  • SKILLS REQUIRED

  • Ability to communicate effectively and make clients feel comfortable 
  • Good customers service skills
  • Ability to be sensitive and understanding to client's needs
  • Good listening skills
  • PERSONAL QUALITIES

  • Hard working
  • Excellent personal hygiene
  • Thirst for learning
  • Passion for beauty
  • Presentable
  • Confident
  • People-person
  • A willingness to learn
  • FUTURE PROSPECTS

    A full time job for the right candidate on completion of the qualification

    REALITY CHECK

    This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

    Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

    NATIONAL MINIMUM WAGE

    Minimum wage

    The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £6.45 an hour for 18-20 year olds and £7.70 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).