Food & Beverage Assistant

Gisborough Hall Hotel

Gisborough Hall Hotel are looking for an enthusiastic, hardworking individual to join their team as a Trainee front of House. The successful candidate will work towards a Level 2 Apprenticeship in Hospitality.

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    30 hours

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    TS14 6PT

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    12 months


  • To provide a warm professional welcome and a fond farewell, to all guests.
  • Take control of shift operations, relating to Food & Beverage areas, ensuring these areas are manned at all times and providing a thorough handover at the end of the shift.
  • Ensure all customers are served in a prompt & professional manner, following core standards closely.
  • Give appropriate and professional guidance on menu and beverage selection through a full knowledge of the current menu.
  • Adhere to the highest standards of cleanliness through the correct completion of cleaning and closedown schedules, ensuring all Food & Beverage areas are always clean and ready for service.
  • Follow cash handling procedures, input all items requested into the till system, present correct billing and take payment correctly.
  • Thorough understanding of the legalities of selling alcohol and licensing rules.
  • Total awareness and understanding of H&S and Food Hygiene procedures relating to the Food and Beverage areas.
  • To assist in the setting up of the Restaurant/bars/conference/function rooms to company standard.
  • To maximise selling opportunities using the sales culture.
  • Proactively seek customer feedback & ensure any negative comments are resolved or communicated to a Duty Manager at the earliest opportunity.
  • To report maintenance issues promptly to Duty Manager and make the area safe as necessary.
  • To participate fully in reviews, meetings and training
  • To comply with any other reasonable request made by the management team

  • Confident and calm under pressure
  • Able to use initiative
  • Common sense to work unsupervised at times once trained

  • Friendly
  • Presentable
  • Reliable 

    A full time job for the right candidate on completion of the qualification and an opportunity to progress to next level


    This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

    Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.


    The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £6.56 an hour for 18-20 year olds, £8.36 for anyone aged 21-22 and £8.91 for anyone aged 23 and over.

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).