Customer Services / Admin

Runitem Limited / Dynorod

Runitem LTD are looking for an enthusiastic, hardworking individual to join their team as a Customer Service. The successful candidate will work towards a Level 2 Apprenticeship in Customer Service/Administrator

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    WEEKLY WAGE

    £5 per hour

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    WORKING WEEK:

    35 hours per week

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    LOCATION

    NE37 1ET

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    DURATION:

    16 months

JOB DUTIES

Duties will be but are not limited to:

  • Answering phones dealing with customer and engineers.
  • Booking jobs on to the system and dispatching and closing down jobs.
  • Invoicing jobs and entering the details on to systems of work.
  • Dealing with all customers, domestic, commercial and industrial.
    Dealing with supplier invoices and other general admin duties.

SKILLS REQUIRED

  • Good communication skills both verbally and written
  • Pleasant and competent telephone manner
  • Good interpersonal skills              
  • Good IT and typing skills
  • Good organisational skills
  • Ability to work under pressure
  • Ability to learn and teach new systems/equipment
  • Ability to prioritise workload
  • Ability to work well as part of a team as well as individually
  • Maintain high standard of work at all times
  • Ability to follow instructions accurately
  • Ability to adhere to and apply strict rules of confidentiality
  • To be flexible and a genuine willingness to undertake any tasks which could reasonably be expected of someone in this capacity
  • PERSONAL QUALITIES

    Good people skills essential and must be able to communicate well with customers and the rest of the staff. Must have a flexible approach, reliability and time keeping essential. 

    FUTURE PROSPECTS

    • The company would like to look at offering progression to the successful candidate upon successful completion of the apprenticeship program.

    REALITY CHECK

    This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. 
    This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship.
    For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills.
    Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

    Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

    NATIONAL MINIMUM WAGE

    • The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    • Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    • The minimum wage rates are £6.56 an hour for 18-20 year olds, £8.36 for anyone aged 21-22 and £8.91 for anyone aged 23 and over.
    • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).