Customer Service Apprentice

Atn-Training Ltd

ATN Training Ltd are looking for an enthusiastic, hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will work towards a Level 2 Apprenticeship in Customer Service.

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    £129.00 Per Week

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    30 Hours Per Week

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    Middlesbrough, TS6 6RS

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    16 Months


Role and Responsibilities

The main responsibilities will be as follows:

  • Answering the telephone.
  • Dealing with any queries.
  • Communicating with learners.
  • Filling course paperwork and documents.
  • Printing course documents.
  • Reception duties.
  • Taking minutes of meetings and sending to all relevant staff members in a timely manner.
  • Booking and arranging appointments.
  • Handing payments.
  • Ordering and monitoring stock.
  • Provide general support to visitors.
  • Any other administration duties as required.


Preferred Skills

  • Someone who pays excellent attention to detail.
  • Has knowledge of Microsoft word and excel.
  • Shows an excellent level of professionalism.
  • Works great as part of a team and individually.


  • Someone who is eager to learn
  • Wants to progress
  • Wants to build with the company
  • Friendly – Good telephone manner
  • Provides Customer Service – Someone who wants to help

    Potentially a position for the right candidate on completion of the qualification


    This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

    Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.


    Minimum wage

    The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £6.45 an hour for 18-20 year olds and £7.70 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).