Customer Service Practitioner Apprenticeship – Level 2

Apprentices will learn:

• Knowing the customer
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Role and responsibility
• Customer experience
• Product and service knowledge

• Employment in a suitable role for the chosen apprenticeship is essential. Northern Skills Group will work with applicants to help find a suitable employer where possible but we advise anyone looking to undertake an apprenticeship to actively seek employment for themselves.
• Applicants are required to have gained a Level 2 English and Maths (GCSE Grades 9-4 / A-C). Certificates will need to be produced at enrolment. If proof cannot be produced or you do not meet these entry requirements, then applicants will be invited to complete an initial assessment prior to acceptance. An interview will take place
• If you do not have a grade 9 to 4 in English and / or Maths (grade A-C for previous GCSE measures) you will be required to continue studying these subjects

This qualification is assessed through the following:

• The on programme qualification is assessed using a variety of methods including observation, discussion, looking at evidence and testimonies from managers and colleagues. This will be done with the training provider.
• The standard is assessed differently. The End Point Assessment Organisation (City & Guilds) will sample the showcase of evidence, complete an observation and discussion, then determine the outcome and grade, learners can achieve a pass or a distinction, this is all dependent on their performance during the End Point Assessment process.

This qualification is designed for individuals in customer-focused roles across all industries. It involves on-the-job training and a Level 2 Diploma in Customer Service Practitioner. Successful completion includes building a showcase of work, an observation, and a professional discussion. Upon completion, learners can progress to higher-level customer service roles or related fields.

Take a look at our current apprenticeship vacancies by clicking the button at the top or clicking here.

If you find a suitable apprenticeship vacancy, click apply and submit your CV online. Our Northern Skills recruitment team will be in touch with you about the next steps.

If you are unable to find a vacancy, you can sign up to our apprenticeship bulletin to be notified of future vacancies – click here to sign up.

You may also want to consider applying for a full-time programme as a backup.

If you have any questions about apprenticeships, call the Northern Skills team on 03453 404040 or email info@northernskills.co.uk.