This role is found in hotels, inns, holiday parks, B&Bs, and restaurants or pubs with rooms. Hospitality Accommodation Team Members work across different front-of-house areas, including reception, bar and dining services, and housekeeping, often moving between departments to gain a wide range of skills and experience.
Their main responsibility is to deliver a high-quality guest experience by providing services such as food and drink, room preparation, and customer support. They work closely with colleagues across the business, use specialist equipment, follow regulations, and adapt to changing needs to keep operations running smoothly and meet customer expectations.