Level 3 Apprenticeship in Information Communication Technician

  • cost

    COST

    £15000

  • Awarding Body

    AWARDING BODY

    City and Guilds

  • Location

    LOCATION

    Various throughout the North East

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    DURATION

    18 months (+3 month EPA) - Total 21 months

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    EMPLOYERS CALL

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START DATE

  • Various
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COURSE CONTENT

As an Information Communications Technician (ICT) the apprentice will learn how to provide support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems.

This includes supporting clients/customers with their digital systems. The apprentice will monitor and maintain the systems and/or platforms to maximise productivity and user experience.

Although there are no specific on-line qualifications required the apprentice will choose to attend either CompTia or CISCO training sessions.

The ICT apprenticeship consists of three pathways.  The most suitable pathway will be discussed with the apprentice and employer depending on the job role.  The pathways are as follows:

Support Technician

Network Technician

Digital Communications Technician

The apprenticeship consists of work based and classroom learning to support learners to gain the knowledge and skills required for end point assessment.

Possible progression routes:

Network Engineer Apprenticeship Level 4

Possible Job roles:

Help Desk Technician

First or Second Line Support

Network Support

IT Support Analyst

Telecommunications Technician

ENTRY REQUIREMENTS

  • Employment in a suitable role for the chosen apprenticeship is essential. Northern Skills Group will work with applicants to help find a suitable employer where possible but we advise anyone looking to undertake an apprenticeship to actively seek employment for themselves.
  • Applicants are required to have gained a Level 2 English and Maths (GCSE Grades 9-4 / A-C). Certificates will need to be produced at enrolment.

ASSESSMENT METHODS

Assessment method 1 component 1: Professional discussion underpinned by portfolio

Assessment method 2: Project report with questioning

(This assessment method has 2 components.)

Assessment method 2 component 1: Project Report

Assessment method 2 component 2: Questioning using Project Report

UNITS INCLUDE

Elements covered are:

• Networking and Architecture

• Mobile and Operating Systems

• Cloud Services

• Coding and Logic

• Business Processes

And will include either the CISCO or CompTIA Vendor training as appropriate

Summative portfolio

This provides evidence against the standard based on the application of knowledge, skills and behaviours to real projects in the work environment. This information and evidence will be gathered throughout the apprenticeship.  The portfolio will be reviewed externally by an End Point Assessor

STATISTICS