As an Information Communications Technician (ICT) the apprentice will learn how to provide support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems.
This includes supporting clients/customers with their digital systems. The apprentice will monitor and maintain the systems and/or platforms to maximise productivity and user experience.
Although there are no specific on-line qualifications required the apprentice will choose to attend either CompTia or CISCO training sessions.
The ICT apprenticeship consists of three pathways. The most suitable pathway will be discussed with the apprentice and employer depending on the job role. The pathways are as follows:
Digital Communications Technician
The apprenticeship consists of work based and classroom learning to support learners to gain the knowledge and skills required for end point assessment.
Possible progression routes:
Network Engineer Apprenticeship Level 4
Possible Job roles:
Help Desk Technician
First or Second Line Support
IT Support Analyst
- Employment in a suitable role for the chosen apprenticeship is essential. Northern Skills Group will work with applicants to help find a suitable employer where possible but we advise anyone looking to undertake an apprenticeship to actively seek employment for themselves.
- Applicants are required to have gained a Level 2 English and Maths (GCSE Grades 9-4 / A-C). Certificates will need to be produced at enrolment.
Assessment method 1 component 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioning
(This assessment method has 2 components.)
Assessment method 2 component 1: Project Report
Assessment method 2 component 2: Questioning using Project Report
Elements covered are:
• Networking and Architecture
• Mobile and Operating Systems
• Cloud Services
• Coding and Logic
• Business Processes
And will include either the CISCO or CompTIA Vendor training as appropriate
This provides evidence against the standard based on the application of knowledge, skills and behaviours to real projects in the work environment. This information and evidence will be gathered throughout the apprenticeship. The portfolio will be reviewed externally by an End Point Assessor