Business Administration Apprentice L3

SNE Care Services

SNE Care Services are looking for an enthusiastic, hardworking individual to join their team as a Business Administration apprentice. The successful candidate will demonstrate ability to follow instructions while remaining efficient and productive. The qualification for this apprenticeship is Business Administration L3.

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    £4.30 per hour

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    37.5 hours

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    Middlesbrough, TS6 6UT

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    21 months


Main Responsibilities:

  • Logging information on to the clients and staff data base.
  • Monitoring the location system and then communicating with staff and clients about their visit times.
  • Assisting with maintaining diary of appointments and meetings.
  • Contact clients about their views on service they are receiving.
  • Communicating and share information to relevant team members for response to phone messages and emails.
  • Follow office operating procedures as advised by your supervisor. 
  • Participate in the administrative and professional responsibilities.
  • Ensure accurate and legible recording and reporting of information.
  • Ensure the computer data base system is kept up to date with accurate details recorded.
  • Respond to emails and phone calls.
  • Adhere to all health and safety legislation
  • Maintain confidentiality where necessary as you will be handling sensitive data 


  • Participate in the administrative and professional responsibilities.
  • Ensure accurate and legible recording and reporting of information.
  • Ensure the computer data base system is kept up to date with accurate details recorded.
  • Respond to emails and phone calls.
  • Ensure accurate completion of all necessary documentation associated with service user health care.
  • Ensure collection and maintenance of statistical information required for regular and ad hoc reports.
  • Attend and participate in meetings as required.
  • Effectively manage time and prioritize where necessary
  • Assist in formulation of philosophy, strategy and policy of business.
  • Provide weekly progress reports.
  • To assist in seasonal and special projects and charity campaign as requested.

Personal/Professional Development:

Participate in any training and development programs as requested by the manager such as training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
  • Participate in apprentice training with selected apprentice provider.
  • Uphold apprentice learning contracts/agreements.
  • You will be supported by a named supervisor.

Any Other Duties:

  • Other duties will be discussed at interview.



  •   Ability to build relationships with colleagues and customers
  • Excellent verbal and written communication skills
  • Ability to work to deadlines and maintain a focus on priority tasks
  • Team player
  • Organised and diligent
  • Attention to detail


  • Hard working
  •  Motivated
  •  Enthusiastic and keen to progress
  • Good telephone manner
  • Takes pride in their work


  • Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.


This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. 

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship.

For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.


The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £6.56 an hour for 18-20 year olds, £8.36 for anyone aged 21-22 and £8.91 for anyone aged 23 and over.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).